1. Scope
This policy applies to every domain registered or managed through NameBest and to every use of our services, including DNS, URL forwarding and nameservers. It is part of our registration agreement and our Terms of Service. It also implements the abuse obligations that ICANN and the registries place on the sponsoring registrar.
NameBest does not host websites or email. Content shown at a domain is usually hosted elsewhere. We act on the domain name and its DNS, and we refer content issues to the hosting provider where that is the better route.
2. Prohibited uses
You must not use a domain, or allow it to be used, for any of the following:
- Malware: distributing or hosting viruses, ransomware, spyware, trojans or other software designed to harm devices or steal data.
- Phishing: imitating a bank, a payment service, an employer, a public body or any other organization to obtain passwords, card details or personal data.
- Botnets: running command and control servers, or using domain generation or fast flux techniques to control compromised machines.
- Spam: sending unsolicited bulk email or messages, or advertising a domain through spam, in breach of applicable law.
- Child sexual abuse material: any material that depicts the sexual abuse or exploitation of children. We report it to the competent authorities and hotlines without delay.
- Intellectual property infringement: selling counterfeit goods, distributing pirated content, or other clear infringement of copyright or trademarks.
- Fraud: fake shops, investment or cryptocurrency scams, advance fee fraud, fake charities, identity theft, or any other deception for financial gain.
- Other illegal activity: the sale of illegal drugs or weapons, incitement to violence, terrorism content, or any activity that is unlawful where it takes place.
- Pharming and DNS abuse: redirecting users to fraudulent sites through manipulated DNS records.
- Registering a domain with false or stolen registrant data, or with a stolen payment card.
3. How to report abuse
Send your report by email to [email protected] with the subject "Abuse report". Our page on how to report domain abuse explains it step by step. To let us act quickly, include:
- the domain name and the exact URLs involved;
- the type of abuse, for example phishing, malware or fraud;
- evidence, such as screenshots, email headers of spam or phishing messages, malware hashes or a link to a public threat report;
- the date and time you saw it, with the time zone;
- your name and contact details, and whether we may share your report with the registrant. Anonymous reports are accepted, but we may not be able to follow up.
Do not send malware files as attachments. Send a link or a hash instead.
Trademark disputes about the name itself, where the domain is not used for abuse, are handled under the UDRP page, not under this policy. Reports from law enforcement, consumer protection authorities and other public bodies are handled with priority.
4. Response times
| Report type | Acknowledgement | Target time for action |
|---|---|---|
| Child sexual abuse material | Within 24 hours | Within 24 hours of a credible report |
| Phishing, malware, botnets | Within 24 hours | Within 24 hours of a credible report |
| Reports from law enforcement | Within 24 hours | Within 24 hours of a credible report |
| Fraud and spam | Within 24 hours | Within 2 business days |
| Intellectual property infringement | Within 24 hours | Within 5 business days |
These are targets, not guarantees. Complex cases may need more investigation. We take reasonable and prompt steps to investigate every well founded report, as ICANN requires.
5. What we can do
After investigating a report, we may take one or more of these actions, depending on the seriousness of the abuse and the evidence:
- contact the registrant and ask them to remove the abuse within a set time;
- place the domain on hold or suspend it, so that it stops resolving;
- apply a lock, so that the domain cannot be transferred or its registrant changed;
- remove or change DNS records or URL forwarding set through our service;
- cancel the registration in serious or repeated cases;
- refer the case to the hosting provider, the registry, the sponsoring registrar, a computer emergency response team, a hotline or law enforcement;
- close the NameBest account and other domains connected with the abuse.
Where it is lawful and safe, we tell the registrant what action we took and why, and give them a chance to respond. A registrant whose domain was compromised, for example through a hacked website, can ask us to restore it after cleaning it up and showing that the abuse has stopped.
6. Your responsibilities as a registrant
You are responsible for how your domain is used, including by anyone you allow to use it. Keep your account secure and your registrant contact data current, as explained in updating registrant contact details, so that we can reach you about any report. If you receive an abuse notice from us, reply promptly with the steps you have taken.
7. Fees after enforcement
A domain suspended or cancelled under this policy is not refunded. See our domain refund policy.
8. Changes and contact
We may update this policy to reflect new types of abuse, changes in law, or changes in ICANN and registry requirements. The current version is always on this page with its effective date. Questions about this policy go to [email protected].